Software Engineer, ZapScale October 2022 - Present
SaaS Web App:
Collaborated with a team on the development of a scalable SaaS platform to support customer success management.
- Contributed to building a scalable SaaS web application using Vue.js, Tailwind CSS, Nest.js, and MongoDB.
- Developed RESTful API endpoints for seamless client data integration, facilitating real-time customer health score calculations, and enabling proactive customer success management.
- Worked on MongoDB database changes, including data migration, collections modification, and schema optimization to meet evolving business requirements and improve data storage efficiency.
- Collaborated with cross-functional teams using Agile methodologies, ensuring the timely deployment of new features and bug fixes, improving product adoption by 40%.
- Developed an automated survey system integrated with email campaigns, enabling clients to collect customer feedback and measure satisfaction metrics through customizable questionnaires.
- Implemented ECharts to visualize customer survey scores and calculate key metrics like NPS and CSAT.
Official Website of ZapScale:
Created an optimized and responsive website to enhance brand presence and user engagement.
- Built a responsive company website using Nuxt.js and Tailwind, improving load times and user experience.
- Achieved exceptional PageSpeed Insights scores: 99 for Performance, 96 for Accessibility, 100 for Best Practices, and 100 for SEO.
- Enhanced website accessibility through semantic heading hierarchy, optimized touch targets, and meaningful image attributes.
- Integrated Ghost CMS and HubSpot API for gated content, streamlining content management and securing premium website access.